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FREQUENTLY ASKED QUESTIONS

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GENERAL QUESTIONS

Our office is located in Singapore. Find out our exact location through our contact page.

Yes.

GST Registration Number: 201303705Z

Company's Registration Number: 201303705Z

We have brochures and download links spread across the products' respective pages.

However, should you prefer to browse our online library, you can head to www.scribd.com/ritchieng. We host our files on a safe and fast platform, Scribd, which allows our customers to view the documents online on any devices or download them.

It is improbable to upload all our products' specifications online at the moment. If you require any specifications and you cannot find them on our website, feel free to contact us and we will send you the specifications promptly.

Yes!

Most of the times, we provide our customers with free samples. Some times, we will charge for the samples if you have requested a high-end tape.

Also, as we strive to offer unparalleled customer service, we will send our adhesive specialist along with the relevant samples to all our customers in Singapore.

We are a global company, and we can send samples to most countries via our courier, kindly contact us to make arrangements.

PAYMENT

Orders within Singapore: cash, cheque, TT and GIRO.
Orders outside Singapore (international orders): TT and L/C.

Our conditions for offering line of credit is very stringent.
Typically, you have to fulfil the following conditions before the directors will convene and decide if it is appropriate to award a line of credit:

You've to be a customer of Tesglo Pte. Ltd. with regular and substantial purchases.
You've to be a customer of Tesglo Pte. Ltd. for at least 2 years.
You've to have a good track record of payments with Tesglo Pte. Ltd.

Company's Name: Tesglo Pte. Ltd.

SGD Current Account Number: 555-858-661-001

Bank's Name: Oversea-Chinese Banking Corporation Limited

Bank's Branch: OCBC White Sands Branch

Bank's Branch Key Code: 555

Swift Code: OCBCSGSG

ORDERING & SHIPPING

You can email or call us through our contact page.

For all orders within Singapore, we typically offer free shipping.

For international orders, this would depend on your location and quantity of goods. Contact us for more information.

For most of our tapes and films, we can deliver on an urgent basis depending on our capacity for that particular day. We will try to accommodate most urgent orders.

Normal tapes and films | 2-3 business days

Speciality tapes and films | Varies depending on requirements

Labels and stickers | 5-7 business days

Custom Printed Tapes | first order takes 2-3 weeks, subsequent orders take 1-2 weeks

CUSTOMER SERVICE

Please take a photo highlighting the problem and we will respond as soon as possible.
Once we have verified the issue, we will replace your product for free.

COLLABORATIONS

Yes. We offer subsidies to non-profit organisations in Singapore. Please contact us to discuss further.

We offer subsidies for students and student organisations from educational institutions based in Singapore. Please contact us to discuss further.

We are open to collaborations with most organisations. Feel free to contact us using the contact form. However, as we receive overwhelming response on a daily basis, we strongly advise to keep the proposal succinct and cogent.

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